This mission had as ultimate goal the development of the basis for an “e-Government Maturity Model”  (eGMM) for the Belgian government  and this on the following levels : the interactivity in the service delivery, the multi-channel distribution and the compilation of available data to deliver personalised information with added-value.

The most evolved layers of such a model foresee notions such as « co-governance » (particaptive democracy) and the legal dialogue in real time with the citizen.

Early Stage / K Compnay has developed his own maturity model for this project that is simple, flexible and adaptable. It can be used during benchmark and audit studies but also to formulate recommendations and to develop roadmaps.

The goal to apply this model consisted in the development of a roadmap but also in an e-Governance that specified the roadmaps founding principles and its sustainability. If the roadmap was intended to evolve together with the standards and best practices we know in the web-universe then it was clear that it also had to follow a strategic course that would ensure the validity of the model throughout the time and that is exactly the goal that was achieved with this e-Governance model.

The maturity model was also based on specific fundamental values that were considered “key” in a performing and globally adopted e-delivery of the public service. These values commonly refer to the following goals :

• Simplification
• Transparancy
• Respect for the private life
• Citizen’s engagement
• Distribution of the information

Another goal was also to align the different relations :

Align the e-Gov strategy with the “Gov” strategy (to avoid that one would not be aligned with the other one so that both are aligned)

Align the e-Gov strategy with the citizen (Offer interactive services that take into account the current evolutions so that they are accessible, understood and available for all the citizens. Take into account the penetration of certain equipment and the evolution of the common habits in our country. What is OK for the States is not necessarily ok for Belgium.

Align the e-Gov strategy with the public servant (to avoid that the public service delivery will be wrongly understood or badly handled due to the public servant’s intervention in the proces).

Align the e-Gov strategy with the existing infrastructure (make it so that the roadmap is actually implementable on the current technical infrastructure).

For this mission, Early Stage / K Compnay has analysed over 200 sites oriented towards e-Gov 2.0 in the whole world in order to find the “best practices”. These practices have been filtered and adapted to the Belgian situation and finaly led to a web governance model for the future Belgian federal portal.